At Kidee.in (“we,” “us,” “our”), we strive to ensure customer satisfaction with every purchase. This Refund and Cancellation Policy outlines the conditions under which you can return products, request refunds, or cancel orders.
1. Returns
1.1. Eligibility for Returns
Products may be returned within 3 days of receipt, provided they meet the following criteria:
- The item is unused, in its original packaging, and in the same condition as when it was delivered.
- The item is not one of the non-returnable products listed in Section 1.3.
1.2. Return Process
To initiate a return, please contact our customer service at return@kidee.in with your order number and a brief explanation of why you wish to return the item. We will provide you with instructions on how to proceed, including a return authorization and shipping address.
1.3. Non-Returnable Products
Certain items are not eligible for return, including.
- Digital products or services that have been accessed or downloaded.
- Products that have been used or are not in their original condition
2. Refunds
2.1. Refund Eligibility
Refunds will be issued once the returned product is received and inspected. If the product is in its original condition, we will process a refund in the original form of payment within 5-7 business days.
2.2. Partial Refunds
In certain cases, partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or missing parts not due to our error).
2.3. Refund Processing Time
Once approved, refunds will typically be processed within 5-7 business days. It may take additional time for the refunded amount to appear in your account, depending on your payment method or financial institution.
2.4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
3. Exchanges
3.1. If you need to exchange an item for a different size, color, or style, please contact us at Customer Service Email. Exchanges are subject to the availability of the requested item. The original item must be returned in compliance with our return policy before the new item is shipped.
4. Order Cancellations
4.1. Cancellation Before Shipping
You may cancel an order before it has been shipped by contacting us at cancel@kidee.in or +91-8077462851. If your order has not yet been processed for shipping, we will issue a full refund.
4.2. Cancellation After Shipping
If your order has already been shipped, it cannot be canceled. In this case, you may follow the return process once you receive the item.
5. Damaged or Defective Items
5.1. Reporting Damaged or Defective Products
If you receive a damaged or defective item, please notify us within 24 Hours of delivery at Customer Service Email, providing your order number, photos of the damaged item, and a description of the issue.
5.2. Resolution for Damaged or Defective Products
We will offer a replacement, exchange, or full refund for damaged or defective items at no additional cost to you.
6. Late or Missing Refunds
6.1. If you haven’t received a refund after the processing time mentioned above, first check your bank account or contact your credit card company. If you still have not received the refund, please contact us at Customer Service Email.
7. Contact Information
For questions or concerns about our Refund and Cancellation Policy, please contact us at:
Email: contactus@kidee.in
Address: 73 PREET VIHAR GARH ROAD MEERUT UTTAR PRADESH (INDIA)
Phone: +91-8077462851